We're here to help. Check the list below for answers to frequently asked questions. If you can't find an answer to your question, email us at email@example.com.
Accounts, Registration, and Payment
- I can't log in and/or I forgot my username and password.
- I use Facebook to log into Sapling, but it's not working.
- I signed up for the wrong course. What should I do?
- Is there a discount for buying multiple courses or terms?
- My credit card was rejected even though I know it has funds.
- Why am I being asked to pay again?
- I dropped the course. How can I get a refund?
- What if I don't have the money right now?
- How do I enter the code from my scratch-off card?
- Why do some of my classmates have different due times?
Assignments and Grades
- Do I have to finish the whole assignment at once, in order?
- I completed the assignment, why is my grade low?
- My grades show in Sapling, but not in my teacher's gradebook.
- Can I have an extension?
- My answer is correct but Sapling marked me wrong.
- I drew the correct molecule. Why was I scored as incorrect?
- The left side of the periodic table is cut off. How do I select H?
- Where did the "Check Answer" button go, and why can't I see my score?
- Can I print solutions?
- I want to retake an assignment for practice. How can I do that?
- I don't understand how to solve a particular homework question. Can you help me?