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Accounts and Registration

Creating Student Accounts and Registering

To get started at Sapling Learning, you need to do two things:

1. Creating accounts.
2. Registering for courses.

Creating Accounts

Create an Account form with fields for Username, Password, Email address, Confirm email, First name, Last name, Institution, Time zone, and a checkbox to Agree to terms.1. Choose your country: US Higher Ed or Canada Higher Ed Canada Higher Ed

2. Click Create an Account.

3a. If you have a Facebook account, you can use it to quickly create a Sapling Learning account. Click Create my account through Facebook. You will be prompted to log into Facebook if you aren't already. Choose a username and password, then click Link Account.

3b. Otherwise, supply the requested information and click Create My Account. Check your email (and spam filter) for a message from Sapling Learning and click on the link provided in that email. If you don't get the email within 30 minutes, please contact us.
 

Registering for Courses

1. Log in.
Log in box
2. Look for the gray bar entitled Enroll in a new course.

3. Click on your subject to expand the menu.
"Enroll in a new course" section with "Courses at My College" and "General Chemistry" expanded, but "Semester 1" collapsed.
4. Click on the term to expand the menu further (note that Semester 1 refers to the first course in a sequence and not necessarily the first term of the school year).

5. Once the menus are fully expanded, you’ll see a link to a specific course. If this is indeed the course you’d like to register for, click the link. Otherwise, continue expanding the other menus until you locate the correct link and click it.
“Enroll in a new course” section with all subsections expanded to show course link with school, course number, term, professor, and price.
6. You may be asked to enter a Key code, which is not the same thing as an Access Card Code from a scratch-off card. The key code (if necessary) should have been provided to you by your instructor.
Key code prompt
7. Enter your zipcode and pay if necessary. 

Most courses require payment using a credit card, a PayPal account, or an Access Card Code from a scratch-off card purchased at your bookstore. In some cases, you may have additional options to enter the course for free for x days or to use your Sapling Learning credit, or to buy multiple terms for a bulk discount.

When you return from paying, you will be enrolled in your course. If your credit card is not accepted, it may help to create a PayPal account, store your credit card info there, then use the PayPal option to pay for Sapling Learning.

Once you have registered and enrolled, you can log in at any time to complete or review your homework assignments.

Apply Credit

If you have credit on your account, you can apply it to purchase a course.

1. Click on the course where you would like to apply the credit. You may need to look in the Enroll in a new course section.
Example course link with school, course number, term, instructor, and price

2. Next you should see a page that looks like this.
Payment page with Homework Course section, with Use my credit checkbox selected
If you do not see this page, you may need to first click pay now near the top of the page.Grace period banner with pay now link and number of days left

3. Select the Use my credit checkbox, then click the USE CREDIT AND ENTER COURSE button.

Grace Period

Order summary with option to Enter this course for 14 days freeSince college add/drop periods often go through the first or second week of classes, Sapling offers a grace period on payment. For most courses, the grace period is 14 days from the first day of class (summer sessions may have a shorter grace period).

During the grace period, students can choose to enter the course site and complete their assignments without paying. At any point during the grace period, a student can choose to pay sooner by clicking pay now at the top of the course page.

Grace period banner with pay now link and number of days remaining.

Once the grace period ends, students who have not yet paid can still do so. Any work they had done during the free period is saved and they can resume where they left off, once they pay. Or, if they have dropped the course, they may choose to do nothing.

 

NOTE: eChecks can take several days to process. To ensure timely access to your Sapling materials, it is recommended that students who pay using eCheck do so as soon as possible.

Editing Your Account

Course navigation menu. Notice that Profile is just below Grades.From time to time, you may have to update information in your user profile. The most common reasons to do this are to update your email address, to update your timezone, or to add your student ID number.

To update your user profile, follow these instructions, or scroll down for a video.

  1. Log in.
  2. Click your name at the top-right corner of the page. Or, enter one of your courses and click Profile on the left.
    Site options at top-right of page including your name, which is a link to your profile.
  3. Click Edit profile.
    Profile page with Edit profile option.
  4. Change the information as required. You can find the "ID Number" field at the bottom by clicking Show Advanced.
  5. Click Update profile at the bottom of the page.

Note: If you are in Arizona, please choose the "Arizona Time (MST, no DST)" setting for your timezone. This is equivalent to Mountain Time, but without daylight saving time observed.

Video

Sapling Learning's Refund Policies for Higher Education and Self-Study Products

Refund Policy for Digital Product Purchases Made Online at Sapling Learning's Websites

Students who purchase access to Sapling Learning Higher Education product(s) via Sapling Learning's websites only and drop the academic course at their respective academic institution may request a refund of the price of the Sapling Learning Higher Education product(s) within two weeks of purchasing the Sapling Learning product(s).

A user who is eligible for a refund under Sapling Learning's Refund Policies for Higher Education Products should contact us and indicate the email address he/she used to enroll in Sapling Learning, the user name, the transaction ID(s), and the specific Sapling Learning course to be refunded. Payment will be refunded via the original payment method.

Refund Policy for Users Who Retake the Same Academic Course Using Sapling Learning

If a student paid for a Sapling Learning online homework Higher Education product for an academic course, and that student retakes the academic course that uses the same Sapling Learning online homework product, that user will be granted free access to the new homework product for the retake upon request to our support center. The user must relinquish access to the previous Sapling Learning homework product. If the homework product includes a Sapling Learning eBook, the student must still purchase access to that eBook for the time period of the new course.

Refund Policy for Tangible Product Purchases Made Online via Sapling Learning's Websites

Sapling Learning does not provide refunds for physical books or tangible goods purchased at Sapling Learning's websites. In the event a purchaser believes a physical book or tangible good purchased from a Sapling Learning website is defective, the purchaser may contact exchange@saplinglearning.com to arrange for a merchandise exchange. Sapling Learning will bear the cost of shipping the exchanged product to the original purchaser.

Refund Policy for Purchases Made through Third Parties

Students who purchase access to Sapling Learning Higher Education product(s) through a third party or parties (including, but not limited to, online retailers, physical retail stores such as a campus bookstore, and access codes/cards bundled with other products such as textbooks), are not entitled to a refund if they have activated the Sapling Learning access card/code(s). Purchases of Sapling Learning products through a third party are subject to the refund policy of that third party.

Refund Policy for Self-Study Products

Sapling Learning does not offer refunds for any self-study Sapling Learning product.

Refund Policy for Multi-Course Sapling Learning Access Codes/Cards

Sapling Learning does not offer refunds for unused access on multi-course Sapling Learning access codes/cards. Once an access code for a multi-course Sapling Learning online learning product is activated, the user is not entitled to a refund for any unused portion of the code. For the sake of clarity, a user who activates a multi-course Sapling Learning access code during the Fall 2013 term is not eligible for a refund for access to Sapling Learning for subsequent terms, even if the student does not take the subsequent course(s) at the academic institution.

Termination of License to Digital Sapling Learning Products

Once a refund is issued, user access and the license to Sapling Learning will terminate.

Changes to Sapling Learning Refund Policies

Sapling Learning reserves the right to alter the Sapling Learning's Refund Policies for Higher Education Products at any time at the company's sole discretion.

Grace Period Policy

Sapling Learning may, but is not obligated to, provide a grace period at the beginning of each academic term during which time higher education students may temporarily enroll in and access Sapling Learning's Higher Education online products without paying. Generally, the grace period for the Fall, Spring, and Winter terms is two weeks from the first day of the academic course. Generally, the grace period for the Summer term is one week from the first day of the academic course. Students will be prompted to pay for access to Sapling Learning at the end of the respective grace period in order to continue their access. Sapling Learning reserves the right to alter or discontinue the Grace Period Policy at any time at the Company's sole discretion. Self-Study products do not have a grace period.

What if I don't have the money to pay for the course at the moment but need to be able to access my class?

At the beginning of each term for a class, there is approximately a two-week grace period, where you can enter the course for free and do all your work. At the end of the two weeks it will prompt you to pay as we find students have money at that time, have finished add/drop periods, and/or have received their financial aid by then.

Access Card

Access cards may be available for purchase in your school's bookstore or as part of a bundle with your textbook. If you have an access card and would like to use it to pay for a course in Sapling Learning, please select the Use Prepaid Access Card option when you reach the payment page, and enter the code found under the scratch-off strip.

If you don't have an Access Card, you can pay using credit card or PayPal.

Sapling Learning
211 East 7th Street, 4th Floor
Austin, Texas 78701

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